Short version: my NVG589 crashed and the red reset button didn't work, so I located the lid to the battery compartment on the base of the unit and removed it, then reinstalled and plugged it all back in and it worked fine.
I recently had my Internet, phone and TV become completely inoperative. I called AT&T immediately, and they assured me this was very important to them and set up an appointment straight away.
Shortly afterwards, they called on the mobile number I had given them to say there were outages in my area, and so they couldn't dispatch a technician until these outages were rectified. They implied that rectifying these outages would somehow fix my problem.
I doubted this, because I could clearly see that my Motorola NVG589 unit had crashed. The power light was red, and all of the other lights were steady. Not only that, but this situation remained the same even if I disconnected every cable from it, including the power cable (the NVG589 has a battery backup - presumably because without it, you no longer have a phone at all. It also has a note on it saying it is your personal responsibility to make sure this battery is in good shape, so if yours does go flat, be sure you get them to send you a replacement).
Because I had no phone to call them on, I had no alternative but to do the chat thing with their online "chat live now" tool, where they suggested I press the red "reset" button for 15 seconds to fix it. But pressing that did nothing. Ever.
So they said they would send a technician straight away. I waited until 8 that evening, but they never showed up.
Next day, I called them again. No-one ever suggested I take the battery out of this unit. They just kept scheduling appointments, and then a half hour later someone would call the mobile number I gave them to say the appointment was canceled because there were outages in my area. Even though I checked the website and there were no outages in the area ever listed on there.
http://www.att.com/esupport/article.jsp?sid=KB407223&cv=803#fbid=yjomUHaIxoy
Anyway, after two days of this game of scheduling and canceling appointments, I got the unit on my desk, figured out where the battery was and took it out. All rebooted and started working immediately with no further problems.
Now, I'm not saying you should do this. This is just what happened to me.
4 comments:
Same shit happend to me. Found the solution on Google. Tech support sucked
Pull the battery out and it worked.
Thanks for the tip. I could not reset the gateway with the red reset button or by pulling the power cable. All lights stayed on. Found the battery on the bottom of the gateway, pulled it out but reset button still did not reset the gateway. Removed the power cable, plugged it back in then it reset. Once back up, I replaced the battery and all's well for now. I suppose the battery needs to be replaced...
Some years ago, I had 3 technicians come to our home.
We were "given" 3 router units. I asked each technician
if we were to be charged. They all told me no. Some
months later, I got a bill for two of the routers.
I sent them back so as to not be charged but WOW!
I asked them! I ASKED THEM ALL!. In the meanwhile, I
am having trouble with me router. I went to check out
the battery and guess what? I DON'T have a battery!
Honestly, I always worry about leaving batteries in anything.
I find it very strange that my "free" router was "given"
to me without a battery.
I had two text chats last night. The first guy turned off
my broadcast. Then it was back on within minutes. The second
person I had a text chat with suddenly went poof! I think I
plan to get another router and research how to use an alternate
router. While I prefer a wired connection, it would be nice to
have the option to turn off my wireless option at my whim.
Namaste'
Yea I tryed to take out battery in mine I had this same router seance 2014 n it don’t have a battery in it
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